Dial-a-Ride Rules and Guidelines 

The Dial-a-Ride service provides on demand shared ride transportation that operates within Park City limits, including Quinn’s Junction hospital/recreation complex area, as well as to the Village/Waldorf Astoria at Canyons Resort.  Dial-a-Ride does not provide service to Kimball Junction, Silver Springs, Tanger Outlets, Home Depot, the Outpost, Tuhaye, The Colony and Deer Crest.  For service please call 435-214-5900.

  • The Dial-a-Ride service operates within Park City limits, including Quinn’s Junction hospital/recreation complex area as well as to the Village/Waldorf Astoria at Canyons Resort. Dial-a-Ride does not provide service to Kimball Junction, Silver Springs, Tanger Outlets, Home Depot, the Outpost, Tuhaye, the Colony and Deer Crest
  • During Sundance Dial-a-Ride will not pick up or drop off on Main Street due to the amount of traffic and wait times encountered on Main Street. Drivers will pick up and drop off on Swede Alley.
  • In order to better serve all Empire Pass owners, please have everyone in your group ready to go when you call. Drivers are permitted to wait only 5 minutes. If your party exceeds the 5 minute wait period and the driver leaves, your party will need to call dispatch and schedule a new pick up.
  • During peak times and unforeseen conditions, there may be extended wait times up to 1.5 hour due to increased user numbers or road/weather conditions. Dial-a-Ride dispatchers will make every effort to avoid any inconveniences to owners.
  • Owners may call up to one hour in advance for service.
  • Due to the scheduling needs of Dial-a-Ride, please be aware that vehicles may be used for more than one party at a time and other owners/guests may be in the vehicle with you.
  • Friends/guests/relatives of owners who are NOT staying in Empire Pass are not permitted to use Dial-a-Ride.
  • Owners having dinner parties at their unit should have their guests provide their own transportation to their home if guests are not staying in Empire Pass.
  • Daily/weekly itinerary requests cannot be accommodated by dispatch. Owners will need to call dispatch for each trip request.
  • Please be aware that Dial-a-Ride will drop off and pick up other owners on the way up and down the mountain to accommodate all owners in Empire Pass.
  • Owners sponsoring a party or attending an event at the Tower Club should have their friends not staying in Empire Pass coordinate their own transportation to and from the Tower Club.
  • If you have spoken with dispatch and are waiting for a vehicle, please do not call back within the expected wait period. Excessive calling back disrupts dispatch and increases call wait times.
  • Please note that during peak season additional vehicles added may be either vans or suburbans. Each additional vehicle will have an Empire Pass logo on the vehicle and we ask that you please keep this in mind when waiting for transport.
  • Delivery requests of any kind that are not accompanied by the owner will not be accommodated, such as delivery of groceries, alcohol etc.
  • During busy times, Dial-a-Ride drivers will not be able to accommodate multiple stops. Please do not ask drivers to do so.
  • During peak times, Dial-a-Ride drivers are not permitted to wait for passengers going in and out of any location.
  • Overnight guests of an Empire Pass owner must confirm the owner name and unit number with dispatch before being allowed transportation. Overnight guests of owners in Empire Pass may use Dial-a-Ride while visiting and do not need to be accompanied by the owners.
  • Renters of Empire Pass properties may use Dial-a-Ride only during the time they are renting a specific Empire Pass unit. Renters must confirm the owner name and unit number with dispatch before being allowed transportation. Renters should be informed by unit owners that during peak times wait times may increase.
  • Owners that rent out their unit in Empire Pass and are staying in a different location outside of Empire Pass may not use the Dial-a-Ride service.
  • To avoid inconveniences to other owners, large groups and wedding parties should not use Dial-a-Ride. Please organize private transportation for large parties over 12 people.
  • Unaccompanied minors under the age of 12 are not allowed to ride Dial-a-Ride without an accompanying adult, unless prior approval from the MOA is given.
  • This service has a no tipping policy.
  • Employees working in Empire Pass are not permitted to use Dial-a-Ride.
  • Any pets should be on a leash or in a crate while using the Dial-a-Ride service.
  • It is the responsibility of each owner to educate their guests, renters etc. on Dial-a-Ride and rules of usage.
  • Montage owners and guests are not permitted to use Dial-a-Ride.